Frequently Asked Questions
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What is The Studio Director?
The Studio Director is an online business solution that allows you to organize and manage all of your studio information. All of your classes, families, students, instructors, and financials are easily maintained, viewed, and analyzed. You can choose to share specific information with your staff and customers; allowing them to do some of the administrative work for you - saving you time and money. Because The Studio Director runs on the Internet - we manage all the software, hardware, and data backups for you. All you need is Internet access and a Web browser (e.g., Internet Explorer). |
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How does The Studio Director work?
The Studio Director is a Web site hosted in a secure data center. Users simply connect to The Studio Director via the Internet. In the same way you would log on to your Internet banking site, you can connect to The Studio Director and enter detailed information about your classes, students, families, and instructors. If you have a Web browser (e.g., Internet Explorer) and an Internet connection, you are ready to start using The Studio Director. |
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I'm the owner of a Studio. How can I benefit from using The Studio Director?
The Studio Director is beneficial for owners of any type of studio that schedules and charges for classes. This includes dance, gymnastics, martial arts, and fitness studios; as well as any combinations. For studio owners, it's easy to manage the pieces of the business that you want to control and give access to other pieces of the business to your staff. Your customers can even use a pass-worded and secured web site to view and edit information about their family (such as: family registration info, student enrollment, and current balance due). You can also enable credit card and electronic check processing if you want. The bottom line is that you'll save time and you'll have better information about your studio to make better business decisions. |
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Can more than one person use The Studio Director?
Yes, the application was designed from the ground up to empower many people to easily manage and share information - all through a secured and pass-worded Internet application. The more people helping you (staff and students), the more of your time that'll be saved. You can have unlimited users accessing the information from as many locations as you want. |
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What hardware and software do I need to have to run The Studio Director?
Since The Studio Director hosts the application on a secured Internet server, all you need is a computer with Internet access and a Web browser (e.g., Internet Explorer). |
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How do I get upgrades to The Studio Director?
Because The Studio Director is a Web site, any time we add a new feature, you will have access to the new features immediately the next time you visit the Web site. There is no need to download any software or make system adjustments. All upgrades are included in the monthly support fee. |
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Can I try The Studio Director before I buy it?
Yes, we have two options available for you to see if The Studio Director can help your studio; both are FREE with no obligation to buy. #1 - request a demo where you can use all the features of an example site that has been preconfigured with example studio data. #2 - sign up for a FREE 15-day trial where we'll set up an environment just for your studio. You can enter your own rules, data, and studio information to truly see if The Studio Director will help your unique studio. |
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What happens to my data if I decide not to purchase after 15 days?
If at any time during your 15-day, risk-free trial, you decide that you are not ready to purchase The Studio Director, we will purge the data out of our system 30 days after your trial expires. |
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Is any training required to learn to use The Studio Director?
The Studio Director is designed to be easy to learn and can be used immediately. Our customers find that using The Studio Director is extremely intuitive and user friendly. If you know how to use the Web, you will know how to use The Studio Director. Also included in all purchases are two 30-minute training sessions to help you and your staff get started as quickly as possible. |
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How quickly can my studio be up and running?
You can be up and running in just a few hours. Fill out the demo, Free-Trial, or Order Now form and one of our representatives will contact you with a website address (URL), a login, and a password. Upon purchase, it only takes a few minutes to set up and customize The Studio Director solution for your specific studio. |
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Can I configure The Studio Director for my studio
Yes, your studio administrator can set up and maintain the information specific to your studio. This includes adding users, establishing their roles (security), configuring pick lists (drop-down menus), and adding class tuition rates and rules. |
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Does The Studio Director offer services to help me import my data?
Yes, as part of the setup, resources from The Studio Director will load your existing information from any system into The Studio Director. Send us your studio data from whatever system or process that you currently use and we'll enter your data into the Studio Director for you. |
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How can I be sure my data is secure?
When you log into The Studio Director, you will see a small lock icon at the bottom of your browser display, indicating that a secure (SSL) connection has been established to our server. In addition, the URLs used to access your data on The Studio Director are all preceded with https instead of http, which also indicates that a secure connection is being maintained. Click here for more information about the steps we take to ensure a secure environment for you and your customers. |
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How can I be assured my data will be kept private?
The Studio Director is committed to keeping your studio data private and secure. To this end, The Studio Director has expressly stated how we will handle your private data within our Privacy Policy. For a greater understanding of the legal obligations The Studio Director adheres to regarding data privacy, please refer to the The Studio Director Privacy Policy as well as The Studio Director End User License Agreement. |
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Can I get a backup of my Studio Director data at my own studio?
Yes, we'll send you a complete download of all your studio data upon request. Please contact us for more information. |
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How big of a studio will The Studio Director handle?
The Studio Director has the capacity to scale to the largest studios. The architecture behind The Studio Director solution was designed to handle thousands of students and hundreds of classes. |
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Can my customers pay on-line? Can I set up recurring / automatic payments?
Yes, your customers can pay on-line and they can also sign up for recurring / automatic billings so their balance due is automatically charged to their credit/debit card each month (or whatever billing cycle you choose). Their payment is automatically posted to their account in The Studio Director for you and the customer is sent an email "receipt" of the payment that includes their current class schedule. There are additional fees and multiple options available depending on your specific situation. For example, do you already accept cards, what are your expected volumes, do you already have an internet merchant account, ... Please see our credit card and recurring billing page for more details. |
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How do I sign up for The Studio Director?
Just fill out the Order Now form, right here on The Studio Director Web site. The process is completely safe and secure. Additionally, you can sign up with us over the phone. Sales and support representatives are available Monday through Friday 8:00 AM to 5:00 PM Mountain Time - Toll Free at 1-877-688-3870. |
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"After several months of researching studio software and trying about every demo version available we finally found The Studio Director. We were literally amazed at the product and couldn't believe we had actually found a company that had made a software solution that fit ALL our needs.
The web based software is linked directly to our website where customers can create a new account, update their account information, add new students, enroll in classes, and most importantly view their current account balance. Customer's can return at any time 24/7 with a username and password to do any of the above activities.
Since the software is web based we can have unlimited users accessing the software at the same time from any location with internet access. The customized reports help us track our current student count, attendance, overdue accounts, recital performances, and much more!
The account balance program handles everything from tuition, to recital costumes, to late fees, to family discounts and is so user friendly even those with limited computer experience love it.
Without a doubt The Studio Director this is the BEST software program available for dance studios!"
Brice Bishop
Dance Intensity LLC
Aurora, CO
"Our new software from Onvision Solutions, The Studio Director, has enabled our current customers the ability to log onto their system, register for new classes and camps, pay their tuition and registration, set up their monthly recurring payments, and it even posts the charge to their family ledger.
On Saturday, April 23rd, 2005 over 150 students registered for the Fall 2005-06 season in a little over two hours...with absolutely no administrative effort on our end. Within the next four months, we expect another 800 students to re-register and pay online...again with no administrative assistance.
The other morning I woke up and found that 10 brand new students had enrolled in classes. They never spoke to anyone at our dance studio on the phone. It used to take about 20-30 minutes to register a new student because they had so many questions. Now that they can answer the questions for themselves on our website and enroll via The Studio Director, our enrollment cost per new student has been reduced by 50%."
Paul Henderson
Tiffany's Dance Academy
Livermore, CA
"We have been a proud user of the Studio Director Software for over a year now and have taken advantage of a lot of the valuable features that it has to offer. The Studio Director has streamlined our operation so much that we decided to open an additional location. Our new location had been open for 45 days and our new office computer crashed. If it wasn't for The Studio Director being a web based program we would have lost all of our customer data and account history's forever. It was like we never missed a beat all we had to do is plug in our laptop computer and fire up the internet and we were back up and running in less than five minutes.
We trust The Studio Director Software to manage our database of 6000 families and millions of transactions a year. This was one of many occasions that I have thanked my lucky stars that I found The Studio Director. I directly attribute this software to increasing our bottom line profit by 17% by lowering our labor costs to do remedial tasks that can be handled by The Studio Director more accurately and faster than anyone that you could ever hire."
Brian Foster
Stars & Stripes Gymnastics Academy
Clarkston, MI