How to Manage Customer Service in a Digital Economy
Thanks to technology, our world moves faster than ever, and so does information. Where customer service once meant talking face-to-face with someone, it now tends to take the form of emails, online reviews, and anonymous (and sometimes false) complaints. What are the new rules for managing customer service in a digital economy? What do all […]
How to Handle Customer Complaints
So You’ve Got a Customer Complaint—Now What? It happened: your first customer complaint. Maybe it was posted on Yelp or Facebook, where the whole world can see it. Or perhaps it was sent directly to your inbox. Either way, you’ll have to address it, and do so promptly and graciously. Here’s what you need to […]