How to Remove Sensitive Data

Step-by-step guide on how to remove improperly stored sensitive data from your account.

Thank you for taking the time to review your data and remove sensitive information from unencrypted fields. The email you received included a list of field(s) to be reviewed for your account. Below you will find instructions for how to find, review, and remove all sensitive data in the referenced fields. 

Please note we are not referring to the encrypted credit card data used to run tuition, but sensitive data stored in text fields such as family notes, instructor notes, student fields, or ledger notes. 

If the data is not removed by your given time frame or you want us to remove it for you, our system will automatically and permanently remove all data from that field. 

*If you have multiple Studio Director accounts please review the noted fields from the email for each account.  

If you have questions please contact our support team:  [email protected] | 1-877-688-3870

Step-By-Step Instructions:

Family Notes 
Instructor Notes 
All Student Fields
Ledger Notes

Family Notes

1. On left side panel click Advanced Search 

2. Click #2 for Families from the options

3. Scroll down to Family Or Student Tag and select “Contains Sensitive Data” and Click Next

4. The Families with improperly stored data will appear on the left-hand column. Select each and review the Family Notes field. 

5. Remove any sensitive data including payment card information, gift cards, driver license number, or social security number. 

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Instructor Notes

1. Go to Reports Tab 

2. Scroll down to Instructor Reports 

3. Select #1 for Instructor List 

4. For Instructor Tag choose “Contains Sensitive Data” and click Run Report 

5. Your Report will display each Instructor that needs to be edited. 

6. In another window go to Instructor Tab and navigate to each Instructor. 

7. Remove any sensitive data including payment card information, gift cards, driver license number, or social security number.

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Student Fields

1. On left side panel click Advanced Search 

2. Click #3 for Students from the options:

3. Scroll down to Family Or Student Tag and select “Contains Sensitive Data” and Click Next 

4. The Students with improperly stored data will appear on the left-hand column. Select each and review ALL fields for any sensitive data that needs to be removed.  *This example has a credit card saved in the medical conditions field that needs to be deleted.  

5. Remove any sensitive data including payment card information, gift cards, driver license number, or social security number.

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Ledger Notes

Please review all Family Ledger Notes to find and delete any ledger notes that include payment card information, gift cards, driver license number, or social security number.

If you would like a list of what Family Ledgers need to be reviewed please contact support for a record list. 
[email protected] | 1-877-688-3870

If you don’t have the need to save this information or review the Ledger Notes fields before deleting The Studio Director Support team can remove the data in a bulk action, our system will automatically and permanently remove all data from that field for you after June 30th. 

How to View Ledger Notes per Family 

  1. Go to Family Tab 
  2. Select the family to review from left side panel 
  3. Scroll down the page to view the Ledger 
  4. Click the All Rows button and expand all line items with +  
  1. Click the description for any line item that has sensitive data that needs to be removed  
  2. Remove any sensitive data including payment card information, gift cards, driver license number, or social security number from the Notes field. 
  3. Click Save Changes

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