Help and Support

Personalized service to help you get the most out of The Studio Director

Our team puts a premium on customer support and will work to understand your unique business needs. With 1:1 care, the Studio Director customer support team is available to answer your questions and provide solution training when needed. For personal assistance, contact our support team by phone or email. Self-guided online support is also available through our online help center. 

Support Hours

Monday through Friday 9 a.m. to 6 p.m. ET 

Phone Support

The best way to reach us is by phone during business hours. If our support team is busy take advantage of our Call Back feature, and a member of our team will call you back at their first availability.  

Email Support

We are committed to reply to email support requests within 72 hours. When emailing your request, please provide as much detail as possible so we can appropriately assist.  

*Emails received over the weekend will be handled the following week 

ACH Help Guides

Visit the ACH Help Guides to learn more about: managing multiple payment methods, which transaction statuses and email notifications to expect, ACH returns & chargebacks, funding time (when will I get my money?), preventing fraud with authorized transactions, and processing refunds and voids when needed.

Seasons and Classes: Help Guides

Learn how to create studio-specific seasons and virtual classrooms, reserve and rent studio space, and successfully leverage other Studio Director features.