Please find below some of the most frequently asked questions we receive. If your question is not answered below feel free to reach out to us any time!
What is The Studio Director?

The Studio Director is an online business solution that allows you to organize and manage all of your studio information. All of your classes, families, students, instructors, and financials are easily maintained, viewed, and analyzed.

You can choose to share specific information with your staff and customers; allowing them to do some of the administrative work for you - saving you time and money. Because The Studio Director runs on the Internet - we manage all the software, hardware, and data backups for you. All you need is Internet access and a Web browser (e.g., Internet Explorer, Firefox, Safari).

How does The Studio Director work?
The Studio Director is a Web site hosted in a secure data center. Users simply connect to The Studio Director via the Internet. In the same way you would log on to your Internet banking site, you can connect to The Studio Director and enter detailed information about your classes, students, families, and instructors. If you have a Web browser (e.g., Internet Explorer, Firefox, Safari) and an Internet connection, you are ready to start using The Studio Director.
I’m the owner of a Studio. How can I benefit from using The Studio Director?

The Studio Director is beneficial for owners of any type of studio that schedules and charges for classes. This includes dance, gymnastics, martial arts, and fitness studios; as well as any combinations. For studio owners, it's easy to manage the pieces of the business that you want to control and give access to other pieces of the business to your staff.

Your customers can even use a password protected and secure web site to view and edit information about their family (such as: family registration info, student enrollment, and current balance due). You can also enable credit card and electronic check processing if you want. The bottom line is that you'll save time and you'll have better information about your studio to make better business decisions.

Can more than one person use The Studio Director?
Yes, the application was designed from the ground up to empower many people to easily manage and share information - all through a secure password protected Internet application. The more people helping you (staff and students), the more of your time that'll be saved. You can have unlimited users accessing the information from as many locations as you want.
What hardware and software do I need to have to run The Studio Director?

Since The Studio Director hosts the application on a secured Internet server, all you need is a computer with Internet access and a Web browser (e.g., Chrome, Firefox, Internet Explorer, Safari).

How do I get upgrades to The Studio Director?

Because The Studio Director is a web based application, you will have immediate access to new features as soon as they are added! There is no need to download any software or make system adjustments. All upgrades are included in the monthly support fee.

Can I try The Studio Director before I buy it?
Yes, we have two options available for you to see if The Studio Director can help your studio; both are FREE with no obligation to buy. #1 - request a DEMO where you can use all the features of an example site that has been preconfigured with example studio data. #2 - sign up for a FREE 30-day trial where we'll set up an environment just for your business. You can enter your own rules, data, and information to see if The Studio Director will meet your unique business needs.
What happens to my data if I decide not to purchase after 15 days?

If at any time during your 15-day, risk-free trial, you decide that you are not ready to purchase The Studio Director, we will purge the data out of our system 30 days after your trial expires.

Is any training required to learn to use The Studio Director?

The Studio Director is designed to be easy to learn and can be used immediately. Our customers find that using The Studio Director is extremely intuitive and user friendly. If you know how to surf the Web, you will know how to use The Studio Director. Also included in all purchases is unlimited toll-free phone support and e-mail support to help you and your staff get through any issues as quickly as possible.

How quickly can my studio be up and running?

You can be up and running in just a few hours. Fill out the Order Now form and one of our representatives will contact you within minutes with your next steps. Upon purchase, it only takes a few minutes to set up and customize The Studio Director solution for your specific studio.

Can I configure The Studio Director for my studio?

Yes, your studio administrator can set up and maintain the information specific to your studio. This includes adding users, establishing their roles (security), configuring pick lists (drop-down menus), and adding class tuition rates and rules.

Does The Studio Director offer services to help me import my data?

Yes, as part of the setup, resources from The Studio Director will load your existing information from any system into The Studio Director. Send us your studio data from whatever system or process that you currently use and we'll enter your data into the Studio Director for you. FREE!

How can I be sure my data is secure?
When you log into The Studio Director, you will see a small lock icon at the bottom of your browser display, indicating that a secure (SSL) connection has been established to our server. In addition, the URLs used to access your data on The Studio Director are all preceded with https instead of http, which also indicates that a secure connection is being maintained. Click here for more information about the steps we take to ensure a secure environment for you and your customers.
How can I be assured my data will be kept private?
The Studio Director is committed to keeping your studio data private and secure. To this end, The Studio Director has expressly stated how we will handle your private data within our Privacy Policy. For a greater understanding of the legal obligations The Studio Director adheres to regarding data privacy, please refer to The Studio Director Privacy Policy as well as The Studio Director End User License Agreement.
Can I get a backup of my Studio Director data at my own studio?

Yes, we'll send you a complete download of all your studio data upon request. Please contact us for more information.

How big of a studio will The Studio Director handle?

The Studio Director has the capacity to scale to the largest studios. The architecture behind The Studio Director solution was designed to handle thousands of students and hundreds of classes.

Can my customers pay on-line? Can I set up recurring / automatic payments?

Yes, your customers can pay on-line and they can also sign up for recurring / automatic billings so their balance due is automatically charged to their credit/debit card each month (or whatever billing cycle you choose). Their payment is automatically posted to their account in The Studio Director for you and the customer is sent an email "receipt" of the payment that includes their current class schedule.

There are additional fees and multiple options available depending on your specific situation. For example, do you already accept cards, what are your expected volumes, do you already have an internet merchant account, ... Please see our credit card and recurring billing page for more details

How do I sign up for The Studio Director?
Just fill out the Order Now form, right here on The Studio Director Web site. The process is completely safe and secure. Additionally, you can sign up with us over the phone. Sales and support representatives are available Monday through Friday 9:00 AM to 5:00 PM Mountain Time - Toll Free at 1-877-688-3870.
Is there a long term contract to sign? How do I cancel?

There are no long-term contracts to sign. The service is month to month; you can cancel at any time. If you are not completely satisfied with The Studio Director, just give us a 30-day notice and we will cancel/delete your account. Send a request to cancel your account to