Business Resources
Overview
Welcome to The Studio Director Payments! Our integrated payments solution allows you to accept payments directly within The Studio Director software – saving you time and helping improve your cash flow. All payment information is securely stored with PCI-compliant systems, so your customers know their payment information is safe with you. See below for additional resources and contact information for our payments support team, PaySimple.
PCI Compliance
Maintaining PCI DSS (Payment Card Industry Data Security Standard) compliance is an industry-regulated requirement for all merchants accepting credit card payments so that cardholder data is safeguarded from fraud or misuse.
The Studio Director is a Level 1 PCI DSS certified service provider. By processing payments in The Studio Director, we take care of most of the PCI requirements, but we cannot certify PCI compliance for you. To certify and remain compliant, you are required to complete the certification process now and on an annual basis moving forward.
Be on the lookout for an email from Aperia, our partner who helps studios meet their PCI obligations, to begin your certification process.
Payment Resources
Credit Card & ACH Payments: Stripe
The Stripe Dashboard A feature-rich user interface that lets you manage and configure your account. Use it to navigate to important resources, reconcile transactions, make account changes, manage disputes, monitor you integration, and more.
Password and Authentication Use this link to regain access to your Stripe account if you can no longer sign in or have forgotten some of your log in information.
Stripe Support Available 24 hours a day, 7 days a week. They can be reached via e-mail, chat, or phone.
Key Contacts
Payments Support Team (PaySimple)
Call us at 800-466-0992 (Option 2) or email us at [email protected]
StudioDirector Online Help Center
Need help? Our Online Help Center can help you with any assistance you might need.